Frequently Asked Questions

We are the trusted livestock importer and supplier to your local pet dealer for many decades!
Inspect the fish when it arrives. If you don't like it, leave it. (Do a web search for tropical fish overnight delivery nightmares.)

If the fish dies within 14 days, contact us for a one time replacement.
Although we do not ship fish out directly, we do have members that can ship out. Please message us for more information. Please see our list of participating stores.specified locations.
There are no shipping charges ever!!! We delivery your new pets in our climate controlled deliver vans to your local pet store.
Yes, please contact us for special requests.
Sorry, walk in trade is not allow at our facility.
No, we do not. Nevertheless, if you cannot find them at your local pet shop, please contact us.
Yes, we do. Si, nosotros hablamos español.

For freshwater livestock, let the bag sit on top of your tank's water, wait 20 minutes. Then, open the bag and add 12 ounces of your tank's water, and wait 10 more minutes. Lastly, scoop the fish with a net and release it in your tank. DO NOT ADD THE WATER FROM THE BAG INTO YOUR TANK.

For saltwater livestock, release your livestock and its water into a container or bucket. Then, start dripping water from your system into the container at a rate of 2 drops of water per second, and wait 30 minutes. Lastly, scoop the fish with a net and release it in your tank. DO NOT ADD THE WATER FROM YOUR CONTAINER OR BUCKET INTO YOUR TANK.

It means when setting up a new tank you should allow bacteria to be stablished with a period of 30 days, please contact us for more details.
Yes, please see your local pet shop for more information.
Please contact us, and we can help you out.
See your local pet shop's pick up time on this map.
YES, ALWAYS USE TAP WATER CONDITIONERS.
DO NOT LEAVE YOUR FISH IN AN UNHEATED CAR IN THE WINTER, OR A CAR WITHOUT AIR CONDITIONING IN THE SUMMER, OR YOUR FISH WILL DIE.
YES, KEEP THE TEMPERATURE AT APPROXIMATELY 78 DEGREES FAHRENHEIT.
Yes, but due to the fact that there growth is being stunted from poor water quality. Similar to how a bonsai trees' growth is stunted. A filter manufacturer usually bases a certain size filter for a certain size tank with a certain amount of fish.
Under construction, Please message us
Under construction, Please message us
Under construction, Please message us