Frequently Asked Questions

Who are we?

We are a Major trusted importer and supplier for many decades. We are based in New Jersey.

 

How does our double guarantee work?

Inspect the fish when it arrives. If you don't like it, leave it. (Do a web search for tropical fish overnight delivery nightmares.)

If the fish dies within 14 days, contact us for a one time replacement.

 

Does Pet Kiosk Live ship out?

Although we do not ship fish out directly, we do have members that can ship out. Please message us for more information.

Please see our list of participating stores.

 

Are there any freight charges?

There are no shipping charges ever!!! We delivery your new pets in our climate controlled deliver vans to your local pet store.

 

Do you take special requests?

Yes, click here for special requests.

 

Am I able to visit your location?

Sorry, walk in trade is not allow at our facility.

 

Do you sell dry goods?

No, we do not. Nevertheless, if you cannot find them at your local pet shop, please contact us.

 

Do you speak Spanish?

Yes, we do. Si, nosotros hablamos español.

 

What does it mean to cycle tank?

It means when setting up a new tank you should allow bacteria to be stablished with a period of 30 days, please contact us for more details.

 

Do I need to test my aquarium water?

Yes, please see your local pet shop for more information.

 

What if there is no pick up location in my area?

Please contact us, and we can help you out.