Frequently Asked Questions
If the fish dies within 14 days, contact us for a one time replacement.
For freshwater livestock, let the bag sit on top of your tank's water, wait 20 minutes. Then, open the bag and add 12 ounces of your tank's water, and wait 10 more minutes. Lastly, scoop the fish with a net and release it in your tank. DO NOT ADD THE WATER FROM THE BAG INTO YOUR TANK.
For saltwater livestock, release your livestock and its water into a container or bucket. Then, start dripping water from your system into the container at a rate of 2 drops of water per second, and wait 30 minutes. Lastly, scoop the fish with a net and release it in your tank. DO NOT ADD THE WATER FROM YOUR CONTAINER OR BUCKET INTO YOUR TANK.